This policy has been written by Sandra Buchan, for Culture & Engagement Experts Ltd. All correspondence relating to this policy can be sent to Sandra Buchan at:

      Address:          Heathfield House, The Green, Dunham-on-Trent. NG22 0TU

       Email:               enquiries@cultureengagementexperts.co.uk

       Telephone:     07525794994

The type of personal information that is collected:

Culture & Engagement Experts Ltd collects the following information:

• Personal identifiers, contacts and characteristics (for example, name and contact details)
• Meeting notes, outcomes, planning documentation
• Contractual information
• Survey information, focus group discussions, interview notes for analysis purposes only, for individuals and organisations partaking in the provided services.
• Tracking and logging information of website visitors - the site does not store any personal data so that no conclusions can be drawn about the individual visitors. The following data is collected exclusively for statistical evaluation and technical optimisation of the website:
  • Referrer (previously visited website)
  • Requested website or file
  • Browser type and browser version
  • Operating system used
  • Device type used
  • Time of access
  • IP address in anonymised form (used only to determine the location of access)

How do CEE Ltd collect personal information:

The personal information that is processed is provided directly by you for one of the following reasons:

• To enquire about the services that are offered by Culture & Engagement Experts Ltd
• To establish a contract of work between yourself (the client) and Culture & Engagement Experts Ltd (the provider)
• To regularly communicate with you regarding the services being delivered
• To inform and tailor the services being provided
• To process invoices and payments and meet financial/tax obligations

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases which provide the reason and purpose for processing personal data are as follows:

1. Consent – you give your consent for your information to be processed according to this notice. You are able to remove your consent at any time by contacting Culture & Engagement Experts Ltd at enquiries@cultureengagementexperts.co.uk
2. Contract – there is a contractual agreement in place with yourself or the organisation which you work for.
3. Public task – there is a requirement for information to be processed that is in the public interest or for official lawful functions.
4. Legitimate interest – Culture & Engagement Experts Ltd processes information in a minimal, non-impactful way to clients, in order to justify decisions, complete audits and any other legitimate company task.

How your personal information is stored

Your information is securely stored on a password-controlled computer, password-controlled mobile device, and protected online storage cloud. Only Culture & Engagement Experts Ltd employees will have access to these records and files. Your information will be stored for at least 7 years. 

Your data protection rights

Under data protection law, your rights include:

Your right of access – You have the right to ask CEE Ltd for copies of your personal information. 

Your right to rectification – You have the right to ask CEE Ltd to rectify personal information you think is inaccurate. You also have the right to ask CEE Ltd to complete information you think is incomplete. 

Your right to erasure – You have the right to ask CEE Ltd to erase your personal information in certain circumstances. 

Your right to restriction of processing – You have the right to ask for the processing of your personal information to be restricted in certain circumstances. 

Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that CEE Ltd transfer the personal information that is held to another organisation, or to you, in certain circumstances. 

You are not required to pay any charge for exercising your rights. If you make a request, Culture & Engagement Experts Ltd has one month to respond to you. 

Please contact Culture & Engagement Experts Ltd at enquiries@cultureengagementexperts.co.uk for any requests. 

The rights of Culture & Engagement Experts Ltd

In exercising your data protection rights, it is important to note that in some situations, Culture & Engagement Experts Ltd may be unable to fully meet your request. This may be in circumstances where there is a requirement to retain some data for taxation, legal, regulatory and insurance purposes. 

Complaints

If you have any concerns about the use of your personal information, please contact us at enquiries@cultureengagementexperts.co.uk

You have the right to complain if you feel Culture & Engagement Experts Ltd have not successfully resolved your issues to the UK’s Data Protection Supervisory Authority, the Information Commissioner’s Office (ICO). The ICO can be contacted via its website (https://ico.org.uk/concerns), by live chat, or by calling their helpline on 0303 123 1113.

Last updated: January 2024